Returns & Refunds

Thank you for shopping at Golden Glow Candles.

Golden Glow Candles is committed to providing superb service, quality products, and excellent value.

However, if for some reason you are not entirely satisfied with your purchase, please call or email us to arrange an exchange or refund.

All returns must be sent back within 10 working days of the invoice date.

Customers will be responsible for all freight costs unless the goods received were damaged or wrongly supplied in which case we will reimburse you for reasonable postage back to us.

The address for returns is:                                                         

 Courier  Post
Golden Glow Candles Ltd.
30 Enterprise St
Birkenhead
Auckland 0626,
New Zealand
Golden Glow Candles Ltd.
P O Box  34 119
Birkenhead
Auckland 0746
New Zealand

 

COVID 19 UPDATE:

Our store is temporarily closed as we observe Alert Level 4 guidelines. Our website is still available for online orders however no orders will be shipped until Alert Level 3. Stay Safe and we look forward to sending our candles again soon! Glenn and Team.