Returns & Refunds

Thank you for shopping at Golden Glow Candles.

Golden Glow Candles is committed to providing superb service, quality products, and excellent value.

However, if for some reason you are not entirely satisfied with your purchase, please call or email us to arrange an exchange or refund.

All returns must be sent back within 10 working days of the invoice date.

Customers will be responsible for all freight costs unless the goods received were damaged or wrongly supplied in which case we will reimburse you for reasonable postage back to us.

The address for returns is:                                                         

 Courier  Post
Golden Glow Candles Ltd.
30 Enterprise St
Birkenhead
Auckland 0626,
New Zealand
Golden Glow Candles Ltd.
P O Box  34 119
Birkenhead
Auckland 0746
New Zealand

 

Thank You!

I would just like to say a big thank you to those supporting us at this time, we are very grateful to all Kiwi's supporting New Zealand owned businesses, your support does matter, especially at this time. As well as manufacture, we do import some of our range to keep the price down for organisations such as Churches, Restaurants, Bars, Hotels, and others who buy regularly and in bulk. If you wish to buy only 100% New Zealand made products, when you visit our website, all NZ made products say NZ made in the product description. If it doesn't say NZ made, it will be a good quality imported line. Once again, thank you. Glenn and Team.